Cherwell Consultant


Triad Technology Partners is looking to hire a Cherwell Consultant to join its IT Service Management Professional Services Practice. Triad specializes in the U.S. Public Sector, and many of our customers require that our resources maintain a U.S. Citizenship.  The primary work location will be in Northern Virginia.  You will have the ability to work remotely, although some travel to customer locations (<25%) will be required.  We are looking for an experienced professional with the following profile:

Overall Responsibilities

  • Assist Triad Professional Services consultants in delivering implementations with highest customer satisfaction
  • Maintain and expand working knowledge of current and pre-released Cherwell Service Management software and ITSM best practices
  • Provide training in the form of classroom, brown bag seminars, Webinars, etc.
  • Conduct requirements gathering sessions
  • Define configuration design standards
  • Design Cherwell solutions
  • Validate customer requirements
  • Assure the customer business and functional requirements are met
  • Coordinate and maintain accurate and timely online documentation
  • Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
  • Develop and document best practice approaches and reusable assets for the Triad services team
  • Develop integration components (SSO, LDAP, etc)

Experience & Education


  • Two (2) or more years technical understanding of Cherwell Service Management (CSM)
  • Two (2) or more years experience implementing CSM as a Professional Services Consultant (experience with other ITSM or ERP toolsets will be taken under consideration)
  • Three (3) or more years professional programming experience.
  • Bachelor of Science in Computer Science or similar technical discipline.
  • A proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions.
  • Participation in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.
  • A proven history of providing technical support during all phases of project delivery: development of project estimates, solution design review, documentation creation and review, and peer code reviews.
  • Proven experience implementing and customizing a web architected, n-tiered enterprise application.
  • U.S. Citizenship Required


  • Experience working in an Agile or Scrum software development environment.
  • Development, implementation, or administration of an enterprise technologies (Asset Management, Facilities Management, Human Resources Management systems, etc.) 
  • Knowledge of SaaS, on-premise applications and external databases/warehouses

Skills and Certifications


  • Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)
  • Familiarity with object oriented programming languages
  • Relational database expertise in relation to an enterprise software system (Oracle, MS Sql, MySQL, etc.)


  • AJAX, Jelly, or PERL scripting.
  • Expertise hand-coding of DHTML/XHTML and CSS.
  • Ability to integrate ServiceNow with SalesForce
  • Ability to integrate ServiceNow with MuleSoft
  • Ability to integrate ServiceNow with SnapLogic
  • Ability to integrate ServiceNow with Perspectium

Use the form at right to find out more about our job opportunities.

Triad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.