Service Management
Innovative Service Management Solutions
Triad Technology Partners has established relationships with the following companies to help provide you with best in class Service Management solutions for your requirements. Click on the logos below for more detailed information on that particular solution.
Service-now.com is the premier IT Service Management (ITSM) Software-as-a-Service solution, built completely using Web 2.0 technology. The Service-now.com offering allows government customers to automate IT service management, provide employees with self-service and request capabilities (Service Catalog), and to more easily track and report service levels (SLAs).
With Service-Now.com, benefits include:
- ITIL V3 based processes;
- Reduced internal IT infrastructure and cost;
- Eliminate costly and time consuming “big bang” upgrades;
- Reduced dependence on outside consultants;
- No maintenance fees or hardware costs;
- Better alignment to the business;
- Operational Expense versus Capital Expense;
- Shorter implementation times.
Bluestripe Software provides a next generation Application Performance Management solution (APM 2.0) that gives IT Organizations the visibility into exactly what IT components make up important business applications, where the application transactions go in those systems, exactly where transactions are spending time and why. BlueStripe’s flagship application management product, FactFinder, provides 24×7 application monitoring and problem management for important production applications across any application architecture, across any server platform: physical, virtual or cloud.
IBM Tivoli Service Management helps organizations achieve a dynamic infrastructure for delivery of smarter, differentiated services and products — providing visibility, control and automation within the data center, across IT, and beyond. Integrated systems, software and service solutions accelerate service delivery, while helping control cost and manage risk.
IBM Tivoli Solutions offer Visibility, Control, and Automation:
- Visibility – See your business services and infrastructure
- Control – Manage and secure your investments
- Automation – Build agility into your operations
*For more information or a price quote on any of the above solutions, please contact us at 804.814.0384.*
